# The Agency Blog

Our thoughts on AI and customer management.

**November 12, 2025**  
**Announcing Agency’s $20M Series A and Kai: A Superintelligent AI Co-Worker for Customer Success**  
Today I’m announcing two milestones: our $20 million Series A, led by Menlo Ventures, with participation from Sequoia Capital, Felicis Ventures, Snowflake Ventures, and Databricks Ventures — and Kai, our first product, a superintelligent AI co-worker for customer success.  
[Elias Torres](https://www.agency.inc/blog/agencys-series-a)

**April 27, 2025**  
**Why I'm Not Building Horseless Carriages**  
Most people don't want more control. They want better outcomes.  
[Elias Torres](https://www.agency.inc/blog/why-im-not-building-horseless-carriages)

**March 14, 2025**  
**Why Did We Let Technology Make Customer Relationships Worse?**  
We've spent decades using technology to automate customers away from us. It's time to use technology to bring them closer. Agency is building the future of how businesses engage with their customers.  
[Elias Torres](https://www.agency.inc/blog/why-did-we-let-technology-make-customer-relationships-worse)